| POP3 Setup:
In the Cpanel there is an option
for auto config through OutLook. If you wish to do it manually
please use the following:
When using your local email client such as Eudora
or Outlook Express, remember to always use "mail.yourdomain.com"
as the incoming (pop3) and outgoing (smtp) server. To determine
the login for the pop3 box your login will be your entire email
address. For example if you request firstname.lastname@example.org, the actual
login for that pop3 box will be "email@example.com".
If you forget the exact login of one of your pop3 accounts, simply
head over to the "pop account" menu within your Control
Panel to find out exactly what the logins are.
In the Cpanel mail control center,
the forwarding function provides forwarding to outer address, and
can be used to alias one account to another. Thus, if you want firstname.lastname@example.org
to head to a pop3 account of email@example.com, use a forward to make
Note: It is important that you do NOT define a new email account
to be identical to a forwarding alias, since as the alias account
fills with incoming emails, these emails will not be deleted after
forwarding takes place. When the email quota is reached, no
more mail can be sent to the forwarding account.
|Pop3 Not Working
If it seems that you cannot lock a
pop3 account to retrieve messages for any reason, the quickest way
to solve this for yourself is to delete and recreate the account
with your Control Panel. The changes you make to your email
items with your Control Panel are done in real time.
|Can't Send Mail
Our SMTP servers are configured as
secure relays. This means that you cannot simply reference "mail.yourdomain.com"
as an Outgoing mailserver unless you successfully log in via one
of your pop3 accounts at "mail.yourdomain.com" before
you try to send. This is a mandatory setting to prevent spammers
from using our mailservers as havens for unsolicited email. If you
are getting a "relaying prohibited" or "disconnected
by administrator" error, it means that you haven't logged into
the pop3 server at your domain before you tried to send through
the smtp server at your domain. To log in, you need to check for
In addition to this, you might not be able to send regardless of
if you check mail successfully. Some ISPs have it set so that their
users cannot use an outbound SMTP server to relay messages. If you
are still experiencing problems sending through your domain, and
are certain that you have logged in via pop3 to an account at your
domain, you might want to contact your local ISP to see if they
do allow their users to use outbound smtp servers.
|Any Username And Password
The main cause for this is trying
to access the e-mail account with the wrong user / password. If
this is NOT your primary e-mail account remember to use the full
email address (firstname.lastname@example.org) as your user name for logging in.
If all else fails, simply remove, and then recreate the account
with your mail control panel.
| Problems resolving your
If you find that you can't get "mail.yourdomain.com"
to resolve as a valid SMTP or POP3 server, please be sure that your
domain is registered to our nameservers. Also, try clearing out
your cache and cookies and then restarting your computer. in some
cases your registration was not completed by the registrar.
| List of CHMOD's
chmod 777 filename The file is available
for Read, Write, and Execute for the owner, group, and world.
chmod 755 filename The file is available for Read, Write, and Execute
for the owner; and Read and Execute only for the group and world.
chmod 644 filename The file is available for Read and Write for
the owner, and Read only for the group and world.
chmod 666 filename The file is available for Read and Write for
the owner, group, and world. I wonder if the 666 number is just
a coincidence. Anybody can create havoc with your files with this
wide-open permission mask.
| What is Virtual Hosting?
Virtual Hosting is where multiple
web sites (www.anyname.com) are served off the same physical server.
This saves each customer from purchasing their own expensive server,
performing the setup and providing the appropriate environment.
This is the most common method of hosting sites of small to medium
size with light to moderate traffic.
| How do I move my current
site to HOSTOV.COM?
Every situation is different, but
generally, there are 4 basic steps in moving your site from your
current hosting company to HOSTOV.COM.
1) Selecting and ordering your hosting package.
2) Moving the contents of your current site to your new site. Setup
email accounts, forwarders, autoresponders, ...
3) Test, Test, Test, and then Test some more.
4) Changing the name server for your domain at the registrar where
your domain is registered. In 24 to 48 hours, your changes should
start to take effect. It may take serveral days for all DNS servers
to be updated.
|What names servers (DNS)
do I use?
Our name servers are:
|What domain names do you
We support all domains, including
| What is SSH?
SSH is similar to telnet, but it's
more secure. It uses high level encryption and compression to make
sure nobody can takeover or eavesdrop on your telnet session.
| What is Bandwidth?
Bandwidth is the amount of data moved
between your site and the browsers of the customer's accessing your
| Do you have Front-Page extensions?
Yes, we do offer Front Page extensions
and is an option when you open your account. If you want to remove
and/or add Front Page extensions to your account after you have
already opened the account, just simply send a customer
support request to request the change.
| Can HOSTOV.COM Register my Domain
Not only will we register your domain,
but it's free for our GOLD PLANS (for .com/.net/.org/.us/.biz domain
suffixes - $70 valu). HOSTOV.COM offers these FREE life time domain
suffix registrations as long as you host that domain with us. For
other Plans, HOSTOV.COM can register for $70 for 2 years.
| What are your Network Connections?
Our network consists of redundant
DS-3 network connections to provide a high-availability platform
for all business needs.
| What is your server environment?
Our servers are Intel Pentium IIIs
with high-speed SCSI drives. The operating system is Red Hat Linux
running Apache Web Server. This is a fairly typical web server setup.
| Where are your servers located?
Our servers are located in a Network
Operations Center (NOC) in Colorado. There they are monitored 24x7x365,
in a data center environment that provides security, backup power,
and direct access to the internet backbones.
| Where is HOSTOV.COM located?
HOSTOV.COM is owned and operated
by Hostov. Our corporate offices are located in an international
| Can I get unlimited bandwidth?
No. We do not offer packages with
unlimited bandwidth primarily because there is no such thing. Anyone
that promises that is not telling the truth. Somewhere in their
terms and conditions are probably some words referring to "excessive
use of resources", and in effect these place some arbitrary
limit on your bandwidth. We set limits to both protect you and to
provide you with a reliable service.
| Frontpage General Info
FrontPage Extensions are installed
free and for every account.
| Access Via Frontpage
Choose "Open FrontPage Web"
from the File Menu in FrontPage Explorer. It will ask you for a
Web Server of File Location. Enter http://yourdomain.com and then
"list webs". Next, you will need to select (double-click)
the root web. The requested login and password will be the same
as your FTP account.
FrontPage supplies you with two separate
interfaces. The FrontPage explorer is used to manage the files within
your web site. If you open a file in your web site another program
called FrontPage Editor will open. When you are connected to your
web then all changes made to any file you edit will be saved to
*Note: Although the software documentation states that you can create
the site on your computer and then "publish" it to the
web server, we do not recommend this. Many times publishing to the
server from your computer will loose the Interactive web bots features
that you may have setup when designing your site on your local computer.
We recommend that you create your entire site by being connected
to your web and saving directly to the server. To move files already
created on your web site use the Import command found under the
File menu within FrontPage Explorer to select the files to import
to the server. This is by far the best method for moving files from
your hard drive to the server. Using FTP to upload is not recommended
as this may overwrite important files. Also, do not edit .htaccess
files since FP uses these.
Additional support documents and complete usage instructions can
be found at Microsoft's official FrontPage Home Page.
| I Can't Access My Site Via FrontPage
If you can't access your site via
FrontPage, we may need to reinstall the FP extensions. Contact our
support staff using our customer support request.
| Accessing Cpanel
All hosting plans come with our Cpanel.
You can access your control panel at:
(This will not be active until your domain has been transferred
to our nameservers.) You will be asked to enter your user / pass
to gain access to your configuration.
| Where can I find more information on
You can find documentation of the
| CPanel documentation URL
You find all Cpanel documentation
| What is CGI
CGI, Common Gateway Interface, includes
programs that run on the server to enhance the quality and functionality
of a web site.
| Do you allow CGI script to run on your
We do allow running of cgi scripts
on the servers, however if we deem that a script is using an excessive
amount of server resources, it will be disabled.
| What's the correct path to perl?
After the "#" in the first
line of the perl script, the path to perl must be specified. /usr/bin/perl
should suffice for this path. Below is a printout of a "whereis
perl" from our system.
| What is the path to send mail?
Another program that needs to be
specified in many scripts is sendmail. The location of your sendmail
is located at /usr/sbin/sendmail
| What is the exact physical path to your
root directory on the webserver?
The path to your root directory is:
Obviously, substitute "username" with the login you were
assigned when you first received your account details. Also, keep
in mind that when you configure your CGI, that your /public_html
is included in your path. For instance, if you have a guestbook.pl
script in your /cgi-bin, the exact physical path to that file is:
| Why doesn't my CGI script work?
Make sure when you upload the CGI
file in ASCII mode. Uploading in binary will cause the server
not to recognize the scripts as executables. Most FTP clients
will upload .pl or .cgi files in binary mode by default so you
will need to change this. You will need to upload the scripts
into your cgi-bin directory for security reasons, however they
will execute from anywhere within your account.
The last step is to set the file permissions. This is covered
CHMOD & File Permissions Section